How can we help?

Practical, step-by-step answers written from the questions people actually send us. Every article shows when it was last verified against the live product.

Getting started

How do I create a short link?

Paste your URL on the flyn.to homepage for an instant short link, or sign in and use Create Link to pick a custom slug and track every click.

Links

How do I password protect a short link?

How to add, change, or remove a password on a Flyn link, what visitors see at the password gate, and why free tool links expire after 3 hours.

Why did my free short link expire?

Links made with Flyn's free tools without an account are temporary, most last 24 hours and password links 3 hours. Sign up in the same browser to keep them.

Custom domains

How do I connect a custom domain to Flyn?

Add your own branded domain for Flyn short links: the exact DNS records to add, how verification works, and fixes for a domain stuck on pending.

QR codes

How do I download the QR code for my short link?

Open the link in your Flyn dashboard and click Download in the QR Code section. The code encodes the short link itself, so edits never break it.

Analytics

How do I set up conversion tracking on my short links?

Turn on conversion tracking for a Flyn link, install the flyn.js tag on your site and thank-you page, and see which clicks turn into signups and sales.

Why are my clicks not showing or lower than expected?

Flyn counts verified human clicks only. Bots, crawlers, and chat app link previews are filtered out, and Free plan analytics cover the last 30 days.

Billing and plans

How do I upgrade, cancel, or change my Flyn plan?

How to upgrade to Flyn Pro, switch billing, or cancel. Pro stays active until the period ends, links keep working, custom domains pause after 14 days.

Teams

How do I invite my team to Flyn?

How to invite teammates to your Flyn workspace from Settings, which roles you can assign, and what each extra seat costs on the Pro per-seat add-on.

Troubleshooting

Why is my short link disabled or not working?

What it means when a Flyn link shows a disabled or expired page, why links get disabled by the safety system, and how to get a wrongly flagged link restored.

Still stuck?

Email [email protected] and a human will get back to you. Include your short link if the question is about a specific link, it cuts the back and forth in half.